7 Replies Latest reply: Feb 16, 2012 8:24 AM by jedicolt RSS

[APM 4.2] Problem with Exchange 2010 template

ncsisnet
Currently Being Moderated

Hi there,

I've just upgraded NPM to 10.2, APM to 4.2 and NTA to 3.8 from 10.1.2, 3.8, 3.7 respectively.

I added to Exchange 2010 Client Access Role Counter (Advanced) and the Exchange 2010 Client Role Services templates to 2 of my Exchange 2010 Client Access servers and both came up sweet.

However 12 hours later, the application monitors on 1 server went down. When I test the monitors, I get multiples of the following errors:

 Testing on node <server name>: failed with 'Down' status

Access to the registry key '17966' is denied.
There were no changes to the APM settings or the templates, and certainly no changes to the server as well.  Now I can't get the monitors to go up.
I've tested SNMP and WMI (basically everything that I can test) on the server in question and everything came up green, with the exception of the 2010 client access monitor counters.
Anyone knows what gives?

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