Bruno,
If you will please open a support ticket for this issue and post back here with the case number and any solutions you receive from support. Posting back here with this information is greatly beneficial for the community to refer back to if they are experiencing this same issue.
Thank you, sir!
DanielleH
Hi,
I have a customer with the same problem.
We want to analyze files from the netapp shares, but no files are found. The security is set as global admin on netapp.
Is there a document or description available with requirements and instructions for netapp itself. i do not mean the storage profiler instructions, i have those but the instructions and release versions of netapp.
Thanks, but actually i already found that page.
Are there also NetApp documents, instructions for configurating the netapp application so that storage profiler can connect with netapp. so that storage profiler can read the files on the shares thrue netapp administrator?
Hi
File Analysis depends on share, directory and file level permissions. An agent will try to connect to the shares and then get the file meta data, if it can't access the shares or the files, it will not work. You must run the agent as user that has access to the shares or files. You can test this by logging into the server as the same user and seeing if you can access the files.
Brian
Hi
Indead that is what we saw as well.
Our client has now the situation that the shares are managed by netapp. Their security policy is of such that the netapp administrator needs to be a local account and that the shared file has domain access security. So the user registered within the netapp agent can only be one of the two. We see no option to have a netapp account registered for accessing the netapp info and a second account linked for the shares.
Is there a way to set a different account for the shares only which is different from the generic agent?
Wilco
hi Wilco,
I am not sure what you mean by a generic agent here but let me attempt to clarify.
the user name / password you specify to Storage Manager to query the filer and get the list of shares configured on the filer. I think you refer to this account as the "netapp account" / "local account" .
Once the shares have been discovered, you can use any number of Storage Manager agents to scan these shares. The Agents (i.e., the agents selected from the Resources drop down in the second screenshot of the blog referenced earlier in this thread) used must be configured run using "Log On" rights of a domain account,
File Analysis on NAS (NetApp, Celerra, etc.) and Virtual Machines
these domain accounts used to run the Agent service are completely independent of the "netapp account" / "local account" and they just need read access to walk the shares assigned to them
thanks, i understand the construction now. we will test this.
great! be sure to post the results of your test back to the community.
The suggested solution has been checked.
Unfortunately the environment of the customer has many around 150 shares and with the given solution it implies many operational overhead. this is not what the customer wants.
Can storage profiler/manager be adapted that this kind of environments can be managed more efficient?
Hi,
I will contact you offline to get more details.
Brian
