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Network Sonar Discovery - Purpose of Interface Discovery

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Not Answered This post has 0 verified answers | 31 Replies | 8 Followers | 954 Views


54 Posts
Points 132
karltbraun replied on Tue, Nov 1 2011 10:55 AM
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Can someone enlighten me as to the purpose of changed interfaces showing up in the discovery screen?  There doesn't seem to be anyway to take care of changed / newly discovered interfaces other than to ignore them.  If I select them and import, they get ignored because the node is already in the database.  If I have to ignore them every time, why not just automatically add them to the ignore list?  And if we are just going to ignore them, why "discover" them in the first place.  This is creating about 45 minutes of work a week just selecting and ignoring changed and discovered interfaces.

 

Thanks for any help on this.

 

 

Thanks,

Karl T. Braun

Technical Project Manager

ZAG Technical Services

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54 Posts
Points 132
karltbraun replied on Fri, Dec 2 2011 3:30 PM
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*bump*

 

Thanks,

Karl T. Braun

Technical Project Manager

ZAG Technical Services

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78 Posts
Points 268
Deltona replied on Mon, Dec 12 2011 2:33 AM
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*bump*

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18 Posts
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systemstate replied on Mon, Jan 9 2012 9:45 AM
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Can we get an answer on this from the SolarWinds staff?  If it's a feature that we don't fully understand and aren't taking advantage of, I'd like to know.  Otherwise I have to agree with kartbraun in that it's exceptionally annoying.

 

Thanks,

     Systemstate

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mavturner replied on Mon, Jan 9 2012 10:33 AM
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Karl, I'm looking into this for you and will let you know something soon - sorry for the inconvenience.

Mav 

Mav Turner
SolarWinds Product Manager, Networking Products

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75 Posts
Points 323
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tomas.mrkvicka replied on Tue, Jan 10 2012 7:04 AM
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Hi Karl,

could you please open support ticket for your issue and paste number of ticket to this forum? For us it will be easiest way how to help you.

 

Thanks.

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rgward replied on Tue, Jan 10 2012 3:52 PM
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Tomas, there are others that would like to know the answer to Karl's question as well.  Please post the response so we all know the answer to the mystery.  Thanks.

Orion NPM v10.1.3 SLX (W2K8R2) w/3 pollers, APM 4.0.2 SP4 ALX, IPSLA 3.5.1 SLAX, IPAM 2.0 IPX, NCM v6.1 DL3000, SQL 2008 R2 EE, LanSurveyor v10

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234 Posts
Points 613
smartd replied on Tue, Jan 10 2012 8:54 PM
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Yes. This is a long standing complaint with Discovery. I want "found" nodes, not "changed" interfaces. Found should be default. And you should be able to "Ignore" by device type, using the static and dynamic filtering features available in the new "groups" feature.

 

-=Dan=-

Dan Smart
Vulcan Materials
Birmingham, AL

NPM 10.2.1 SLX
IPAM 2.0.1 SLX
NCM 7.0 DL1000
NTA 3.7 DL100

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75 Posts
Points 323
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tomas.mrkvicka replied on Wed, Jan 11 2012 2:28 AM
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We still don't know about any support ticket for this issue. If there is anybody who can reproduce this issue please feel free to open support ticket. After that we can start investigation directly at customer's side and then inform others in this forum about results.

 

Please don't forget enter ticket number into this forum in order we and other users know it is under investigation already.

 

Thanks

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54 Posts
Points 132
karltbraun replied on Wed, Jan 11 2012 12:27 PM
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I will be opening a ticket on this this afternoon (WED-11-JAN) or tomorrow.

 

Thanks,

Karl T. Braun

Technical Project Manager

ZAG Technical Services

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473 Posts
Points 1,037
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DanielleH replied on Thu, Jan 19 2012 12:47 PM
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Hi karltbraun--

Did you ever open a support ticket?  If so, would you please post your ticket # and any progress you've made in the process?

Thanks!
DH

Danielle Higgins | Community Team | SolarWinds

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54 Posts
Points 132
karltbraun replied on Fri, Jan 20 2012 1:33 PM
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I have opened Case # 304991 for this.

 

There seem to be two aspects to this; the first doesn't really warrant a ticket:  What was the thinking behind the way this designed to work?  What was the intended maintenance process?

 

The second part is probably a feature request: is there a way to, on a per-node basis (possibly mass-configured by certain attribute criteria) the behavior of discovery of changed interfaces?

 

The problem is that for many nodes, when the system is rebooted, the interfaces change, and if you don't wish to monitor the interfaces, you have to check each one to ignore it.   Also: If you have (for example) a switch with a large number of ports, but most of them not critical (so we don't monitor the interface), you have to first discover the switch and import the node, list the resources, turn off the management of the interfaces, then on the next discovery go in an ignore all of those interfaces again.

Surely SW engineers face this in daily operations.

 

Thanks,

Karl T. Braun

Technical Project Manager

ZAG Technical Services

  • | Post Points: 1

54 Posts
Points 132
karltbraun replied on Wed, Jan 25 2012 12:23 PM
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*Bump*

Thanks,

Karl T. Braun

Technical Project Manager

ZAG Technical Services

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54 Posts
Points 132
karltbraun replied on Thu, Jan 26 2012 6:37 PM
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I've generated the requested diagnostics file.  It is 58.4MB.  Please instruct on how to get this to support staff.

-ktb

 

Thanks,

Karl T. Braun

Technical Project Manager

ZAG Technical Services

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75 Posts
Points 323
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tomas.mrkvicka replied on Fri, Jan 27 2012 6:25 AM
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Instruction for sending diagnostics are included in your support case. If there were some issues with please let me know here in forum.

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