thwack Store Items & FAQ - Updated 1/24/2014

It is with pleasure to finally announce the first-ever, point-based store on thwack!  We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams.  We have 10 different items that can be purchased with the points you've earned over time.  Below are the items available for purchase and a little information on how the process will work.

 

Click here to visit the thwack Store!

Need to earn points? Go here to see how.

 

ACTIONS

POINTS

ITEM
SolarWinds Stickers (Pack of 5)150stickers.jpg
Geek Buttons/Badges (Pack of 5)150buttons.jpg
Wall Walker200wallwalker.jpg
Light Up Yo-Yo250yoyo.jpg
Screen Cleaner300screencleaner.jpg
Mobile Stand (phone not included...)400Mobile Stand.jpg
Geek Toy Combo400combo1-FULL.JPG
Orange SolarWinds Coffee Mug1200orange sw mug.jpg
Pint Glass1500pintglass.png
Superhero Coffee Mug1650superhero mug.jpg
You Don't Know thwack Mug1650Mugs-full.jpg
4GB USB2000usb.jpg
Laptop Sleeve2000laptop sleeve.jpg
SolarWinds Geek T-shirt2000geek tshirt.jpg
SolarWinds Lab T-shirt2000Its-Technical-FULL.jpg
No The Network Is Not Down T-shirt2000Tee-Network-FULL.jpg
I'm Not Babbling I'm Encrypted2000Tee-Not-Babbling-FULL.jpg
Replace User Try Again T-Shirt2000Tee-Replace-User-FULL.jpg
You Don't Know thwack T-Shirt2000YDKT-shirt.jpg
SolarWinds Beanie2250beanie.jpg
Wireless Mouse2500mouse.png
SolarWinds Lab Coat3500labcoat-full.jpg
SolarWinds Polo3750polos.jpg

Hooded Sweatshirt (Limited Edition)

4000Hoodie-Full.jpg
SolarWinds Fleece Pullover4000pullover.JPG
thwack Backpack (thwackPack)10000backpack.jpg

 

 

Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?

No, you will not lose your spot on the leaderboard nor your badges.  However, the store will deduct these points from your available balance.  For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change.  In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.


Is the shipping cost covered?

Yes. There will be no cost to you.  However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.

 

Why is international shipping not available?

The cost of shipping through our current resources outweighs the worth of the item.  We are looking to open the store to all international users in the future.  We apologize for the inconvenience at this time.


How soon will I receive my item?

After your order has been processed, you should receive your item via FedEx Ground Shipping within 7-10 business days.


How do I purchase an item from the store?

You can find the store by clicking on Browse > Store.  Or follow this link.

store nav.png

From there, you will see your available point balance across the top of the page with each of the 10 items in the store below.  If you do not have enough points for an item, that item will be locked.

store page.PNG

Once you've narrowed down the item(s) you'd like to purchase, click on Buy it! You'll then see a pop-up on the bottom of your screen to confirm your purchase.   If you've made a mistake and do not want this item, simply X out of the box and the order will not be placed.  Please only click the Purchase button ONCE.  It can take a couple seconds for the system to acknowledge you have purchased the item.  If you click more than once, it will keep deducting points from your account in which you will need to contact us to reimburse these points.

confirm purchase.PNG

Upon confirming your purchase, an email will be sent to the email address associated with your thwack account.  This email will contain a URL that will take you to complete the order.  The rest of the process is very simple, just click through and make sure to enter a U.S. or Canada shipping address.

 

 

 

 

Questions?  Feel free to post a comment below.