We are pleased to announce the general availability of SolarWinds Web Help Desk 12.0.1. This is a service release, which contains number of improvements and fixes. Namely,

 

  • Installation issues with non-standard installations
  • Friendlier and more informative messages during installation and upgrade
  • Certificate issues on Exchange when running SSL.
  • Upgrade and migration issues.
  • PostgreSQL service does not start on Win2003.
  • E-Mail account type label includes Exchange 2013.
  • Exception when deleting an attachment.
  • Upgrade fails when IP Address is bound in WHD.conf.
  • Unable to create ticket notes using API.
  • Escalate privileges to admin when running WHD scripts in Windows.
  • WHD discovery Engine (WMI) ignores XP machines.
  • Escalate privileges to admin when running WHD installer.
  • Performance issues with SAVE operation on notes.
  • Installer blocks on maintenance expired.
  • Discovery engine not collecting HDD info.
  • Additional logging during migration.
  • Call uninstallation of whd from installer.
  • Update installation script to be HDD independent.
  • Verify previous installation of WHD.
  • Windows installation on different HDD.

 

You can view the full set of release notes here.

 

Download Web Help Desk now and have fun!