From the beginning, one of our key objectives at SolarWinds has been to make your lives better and your jobs a little easier. We believe that the commitment can be seen in our products and in the strong user community that we have around those products…
But, we haven’t always done the best job of making it easy to work with us.
We hear you and understand that this is an important part of your experience with SolarWinds. For the past several months, we’ve been working on a handful of initiatives that we hope will change that.
Today, we’re tackling one request that we have heard time and time again.
You told us you wanted a personalized experience when working with SolarWinds, including a dedicated team that knows your account, time to evaluate products on your own schedule and a place where you can go as a customer for all your needs. (For reference, visit this thread: Pet Peeve)
SolarWinds is rolling out new processes, tools, and procedures to better serve you in this regard.
We hope that this new way of working with us is a positive experience and a step in the right direction. We are working hard to get it right. Over the coming months, we will introduce more improvements to our customer experience.
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