Over the years we've heard a great deal of feedback from our customers on how we can improve our licensing system.  Let me clarify what I mean by licensing system.  Currently, when you buy a license from SolarWinds for any product you are given an activation key in your SolarWinds customer portal.  You must then copy this key and paste it into the License Manager application to register your license and activate the product so that it's no longer in evaluation mode.  This same process is also required whenever you upgrade to a new major version or renew your maintenance.  For long-time SolarWinds customers this process has become old-hat, but there is definitely some room for improvement.

 

The most obvious question is, why do we do it this way?  I won't go into all of the gory details, but there is a method to our madness.  More importantly, we are currently working on updating our licensing system to make this experience much better.  Once we've updated the licensing system with these new changes the user experience with activating licenses should improve in the following ways:

  • You will no longer be required to apply a new activation key with version upgrades, minor OR major.
  • You will no longer be required to apply a new activation key when you renew maintenance.

 

Each product will need to adopt the new licensing system to take advantage of these changes.  You should see the products start to adopt the new licensing system soon; DameWare will be the first.  We'd love to hear your feedback and any other pain points you may have with our licensing system.

 

In addition to the aforementioned changes, we're also working on the ability to activate your license through an authenticated proxy.

 

Disclaimer:  Comments given in this forum should not be interpreted as a commitment that SolarWinds will deliver any specific feature in any particular time frame. All discussions of future plans or product roadmaps are based on the product teams intentions, but those plans can change at any time.