As we ignite the engines for a new year of exploration, we’re taking a strategic pause to ensure our trajectory is perfect. While our standard mission modules are being recalibrated for the next stage of our journey, we’re handing the controls over to you. Before we launch our full 2026 mission schedule, we need a Status…
There are many pieces of the SolarWinds Service Desk that should have export functions and I haven't seen a logged Feature Request for this feature for Categories and Subcategories. Reviewing how tickets are categorized is important for my company's ITSM initiatives and clumsy screen shots are the only way to look at all…
we have recently lost the ability to search through tickets using asset numbers. The asset field is in view. Any suggestions?
I'm creating an automation for adding nodes using direct REST API calls, and it seems that sysname and caption don't appear unless I poll and rediscover. My issue is that PollNow and RediscoverNow API don't seem to be working, while from GUI it the pool now and rediscover button work immediately. Could it be that i need…
We have 6 priorities defined. We would like to have the ability to select which of the priorities are available for each request type when an end user creates a ticket. We receive far too many tickets with "Critical Issue - Immediate action required" for unimportant requests. Adding someone to a distribution group is not…
"Solarwinds Unmanage Task Editor" will soo, m be depreciate. What Solarwinds will be the Equivatent replacement. Use it a lot for blackout of nodes it was the only way I could do a blackout between say…friday 15h00 to monday 7h00 What would be my other solution ?
Hi I have a question regarding SWO SaaS email alerts. I enabled APM monitoring on my company's Internet Banking web application. This monitoring is great, but I want to do more. When I configured the email alert I managed to include the transaction name in email alerts by grouping the alert data by sw.transaction. I…
How Can Branded Packaging Improve Customer Experience?In today's competitive marketplace, businesses must focus on creating memorable customer experiences to stand out from competitors. While product quality remains essential, packaging has become an increasingly important factor in shaping customer perceptions and…
We have transitioned to using Meraki devices at the edge of most remote sites so that the Merakis can handle redundancy (internet with cell backup), but now I've lost the L3 capability there as the router is no longer inline. Anyone found any way to work around this, or is UDT just becoming an unused product?
Currently only creators of views can edit them. If someone shares a view to me, and they are admin, and I'm admin, I can't edit the view. I want an option for sharing views with and without edit sharing permissions.
SolarWinds Service Desk already appears to provide a Microsoft Teams client integration, and the documentation says users can log in, create tickets, view tickets, see ticket details, add comments, resolve tickets, and use live chat with an agent from within Teams. The documentation also states that tickets created through…
Please can it be made possible to pull the IP address of an entity through into something like a custom webhook / Teams notification or Email. At the moment it doesn't seem to be easily accessible. I would imagine it to look something like the below: {{#entities}}{{ipaddress}}{{/entities}}
we would like to create a regular monthly Blackout Period in DPA as we have regular monthly Patching Window as it is typical for Microsoft customers…In the latest DPA version, however, there is only a weekly Blackout Period available.
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