Many THWACK members, including myself, are quite frustrated with this new update. There’s hardly anything left to do or explore on the platform now. I’ve gone through several comments, and it seems a lot of users feel the same way. If the migration was going to take this long, THWACK might soon become a platform used only…
We’re excited to announce generally availability for version 2025.4 of the SolarWinds® Platform, SolarWinds® Observability Self-Hosted, and the Network and Systems modules. Version 2025.4 is now available for all customers under maintenance, so you can upgrade via the Updates page or log in to your customer portal to…
Live Webinar | November 6, 10 a.m. CT In our latest 2025 State of ITSM Report, top-performing organizations achieved an incredible 54% faster resolution time—and GenAI was the game-changer. Join us for a live session where we’ll unpack how they did it. You’ll see a demo of GenAI in action within ticket triage and…
We are running DPA 2025.3 against AWS RDS PostgreSQL database at version 14.17. We see these persistent errors coming from the PREPARE dpaprepare() statement sent by the monitor utility. How do we resolve (or interpret) these errors? Is there anything we need to configure? 2025-10-21 23:03:27…
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
Hello - My post from 2 weeks ago is gone in the whirl of new THWACK so let's try this again. A THWACK user was able to help me with the account lockout script which is working great. SELECT CASE WHEN LOGINPROPERTY(name, N'IsLocked') = 1 THEN 'The login ' + name + ' was locked out at ' + CAST(LOGINPROPERTY(name,…
Hello: Anyone using SAM to monitor hardware health on a PowerStore 1000T? If so, by what method? I can get the device to send traps to SAM, but otherwise the monitoring is just up/down. I want to see device health info. Thanks!
Advice required please! We have a requirement to add an external email address in to a CC field, and we would like the external recipient to be able to reply to the notification they receive and have their response be added to the comments. Apart from setting them up with a guest account in our environment, does anyone…
Hey, looking for some advice. Struggling to figure out how I want to do this. I need a compliance rule that is able to search an interface config block for IP helper-addresses. I need it to match: "ip helper-address" But not match if the full string is one of the following: "ip helper-address 192.168.1.1", "ip…
For Automation Rules, it would be great if we had the option to add public/private comments for "Actions" when a condition is triggered successfully. For example, if a certain category/subcategory ticket is submitted, the automation rule would kick off to post a public comment to advise the requester of tips, disclaimers,…
Can we have a Find Duplicates action for all Other Assets too? Currently this is only available for Computers
Hi there - After doing some user testing with a screen reader, we noticed that there are some real flaws in the user portal of our SolarWinds service desk. For example, on the new ticket form, the attachment button doesn't have the correct label so it is described by the screen reader as 'button'. Additionally, the drop…
Dear Friends, I need to monitor Proxmox VE in SolarWinds. Could anyone please guide me on how to add Proxmox to SolarWinds for monitoring? Thank you for your support.
It would be helpful if Service Agents (techs) had an option to override notification setting when making changes to an Incident. In the SolarWinds Web Help Desk, a tech could open a ticket, make multiple changes, then click Save (no email is sent to anyone unless the change was reassignment), or Save and Email. Clients and…
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