We’re excited to announce that SolarWinds® Web Help Desk® (WHD™) 2026.2.1 is now generally available on the SolarWinds website and through your Customer Portal. This service release builds upon the major transformation introduced in 2026.2, completing the migration to our completely redesigned modern interface. Version…
Hey THWACK Community, Welcome to Total Recall: Into The Database. In this mission, we explore how memory shapes database performance across your IT environment. Inspired by classic and cult sci-fi films, each daily challenge takes on a different memory-related theme, from in-memory architecture to the waits, bottlenecks,…
It would be super helpful to have the ability to bring in custom fields as variables from the ticket being worked. An example would be Product Number and Product Type that's specific to a customer, when responding to an inquiry.
I had a script that would run each night and kick off certain network discovery profiles. Now they all fail. It looks like the API now wants the scan ID AND the engine ID but the engine is already declared in the discovery profile. This makes me think it is a bug or error of some kind on the part of SolarWinds. Even when I…
Hi All, Thought I’d share something I built recently which I think is pretty useful. We identified an issue where NCM was successfully pulling configs, but the account being used did not have sufficient permissions to execute CLI commands. From a SolarWinds perspective, everything appeared healthy. However, when reviewing…
Hi, We are running 2025.1.1, I need help about the accessing the custom views in solarwindsorion database using API? I created few custom views in the orion database but unable to access it using API and throwing out the error with not in the catalog. Can someone assist me is there any workaround to access these custom…
Not coming from Solarwinds, this may be trivial in other places, but here the solution seems to escape me. I have created an alert that springs up when the value of my OID is 1, instead of 0. It is just some ICMP probe at this moment, but ideally I want to explore other SDwan thresholds. My Orchestrator, yes... it probes,…
We have TippingPoint Secure Management System (SMS) that having different exposed OID with other IPS TippingPoint, this one use UC Davis SNMP MIB So we got below OID which is a CPU ticks: UCD-SNMP-MIB::ssCpuRawUser.0 = Counter32: 633703849 UCD-SNMP-MIB::ssCpuRawSystem.0 = Counter32: 325761775 UCD-SNMP-MIB::ssCpuRawIdle.0 =…
I am trying to download Western Telematics / WTI CPM configurations using NCM I have tried several different templates based on the documentation examples and I have been unable to get it to work. I enabled session tracing in the product specific settings> enable session tracing, I see the ssh trace log shows the command…
Hello everyone, Is there a way to use SQL (SWQL) to remove UDT ports from a switch node? Please do not suggest deleting them from Orion.UDT.Port, as the UDT ports will reappear after the next regular UDT port polling, which is frustrating. Some posts mentioned Orion.UDT.Port. Could anyone kindly explain this in more detail?
The ability to attach a document to global response templates would allow for quicker response in situations where an external document is required to complete the request.
Need to Monitor several security and other devices via API looking for custom API String / Paragraph responses for variable changes. Need a better way to identify multiple variable responses to allow monitoring hooks to be applied. Current API monitoring setup is very elementary and needs more in depth options to allow to…
Make the "Create New Solution" option removable from the ticket resolution screen. My org has technicians that tick this box religiously, but these new solutions aren't really solutions and just end up clogging the KB.
It would be helpful to be able to pin important comments to the top of the comments feed. Sometimes information, screenshots, links that are important get buried in the comments. Would be great to call out specific comments for people to see when they open a ticket.
It looks like you're new here. Sign in or register to get started.
Loading...
Use this space to add a Customer Spotlight by telling the customer's story using their unique language, share what problems they experienced, and how they conquered it by using your product(s).
